FAQ
Account management and security
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 15, 202513
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Nov 17, 20254,040
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 17, 202513,997
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 3, 2025
- How do I change my email?Published on Sep 6, 2023Updated on Nov 17, 20253,938
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Oct 9, 202513,439
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Sep 8, 202515,563
- What is sub-account?Published on Aug 22, 2023Updated on Dec 29, 20251,784
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Jan 15, 202623,157
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025446
- How do I close my account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025874
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 10, 2025395
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Jan 23, 2026346
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jan 24, 2026454
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