FAQ

Account management and security

How do I change my authenticator app?
Published on Sep 11, 2023Updated on Nov 17, 20254,040
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 17, 202513,997
How do I change my email?
Published on Sep 6, 2023Updated on Nov 17, 20253,938
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Oct 9, 202513,439
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Sep 8, 202515,563
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Jan 15, 202623,157
How do I close my account? (web)
Published on Aug 22, 2023Updated on Nov 3, 2025446
How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025874
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Oct 10, 2025395
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Jan 23, 2026346
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Jan 24, 2026454
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Dec 15, 2025375
How do I migrate my email address or phone number to another account? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025578
How do I change my login password?
Published on Aug 22, 2023Updated on Jan 21, 202619,281
I haven't received the SMS code
Published on Aug 16, 2023Updated on Dec 25, 202531,495

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